Terms & Conditions
[Last Updated 11/10/24]
Welcome to Cape Town Satellite Installers. By accessing our website or using our services, you agree to comply with the following Terms and Conditions. Please read these terms carefully before using our services.
1. Introduction
These Terms and Conditions govern the use of our website and services, including the installation, repair, and maintenance of satellite dishes, DStv, digital TV aerials, data cabling, fiber optic lines, and related equipment.
2. Services
2.1 Installation Services:
Cape Town Satellite Installers provides professional installation of satellite dishes, DStv systems, and digital TV aerials. All installations are performed by qualified technicians and are subject to availability.
2.2 Repairs and Maintenance:
We offer repair and maintenance services for satellite decoders, set-top boxes, and other related equipment. Please note that repair services may require an assessment before any work is undertaken.
2.3 Telecom Services:
Our services include the installation and maintenance of data cabling and fiber optic lines. The customer is responsible for ensuring the readiness of the site for installations, such as providing access and a suitable power supply.
3. Service Appointments and Cancellations
3.1 Scheduling:
Service appointments are scheduled based on availability. While we strive to meet the preferred time slots of our customers, there may be adjustments due to unforeseen circumstances.
3.2 Cancellations:
Customers must provide at least 24 hours’ notice for cancellations or rescheduling of service appointments. Failure to do so may result in a cancellation fee.
4. Payment Terms
4.1 Pricing:
The prices for our services are provided upon request and may vary based on the specific requirements of each job. All prices are inclusive of VAT unless otherwise stated.
4.2 Payment:
Payment is due upon completion of the service unless otherwise agreed in writing. We accept various payment methods, including EFT and credit card. Late payments may incur additional charges.
5. Warranty and Liability
5.1 Warranty:
We provide a 12-month warranty on all new installations and equipment supplied by Cape Town Satellite Installers. This warranty covers defects in materials and workmanship but does not cover damage caused by misuse, improper installation by a third party, or environmental factors such as weather.
5.2 Limitation of Liability:
While we strive to provide the highest standard of service, Cape Town Satellite Installers shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services, including loss of signal or service interruptions.
6. Customer Responsibilities
6.1 Customers are responsible for ensuring that the installation site is safe and accessible for our technicians.
6.2 It is the customer’s responsibility to verify that the installed equipment complies with local regulations and property management guidelines.
7. Privacy Policy
We value your privacy. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.
8. Governing Law
These Terms and Conditions are governed by the laws of South Africa. Any disputes arising from the use of our services or website shall be subject to the jurisdiction of the courts in Cape Town.
9. Changes to Terms and Conditions
Cape Town Satellite Installers reserves the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Continued use of our services after changes have been posted constitutes your acceptance of the updated terms.
10. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Cape Town Satellite Installers – 087 551 0545 / 072 729 9441
